Shipping policy

Shipping Policy for Smartfy

Effective date: October 2, 2024

At Smartfy, we aim to deliver products to our customers as quickly as possible and in the best condition. Our shipping policy is explained below:

1. Shipping Costs

Within Iraq: Delivery costs 5,000 Iraqi dinars to all governorates of Iraq, including the Kurdistan Region. Delivery is free for orders of 150,000 Iraqi dinars or more. The delivery charge and order total are shown at checkout. Payment is cash on delivery.

International shipping: We currently do not offer international shipping. All orders are available for delivery within Iraq only.

2. Processing and Delivery Times

Processing time: Once we receive and confirm your order, we process it within 1–2 business days.

Delivery time: Major cities: 3–5 business days. Remote areas: 5–7 business days.

Note: Delivery times may vary during busy periods or due to circumstances beyond our control, such as severe weather or logistical restrictions.

3. Shipment Tracking Information

Once your order has shipped, an email will be sent containing the shipment tracking number and shipping details.

You can use the tracking number to follow your shipment's status directly on the shipping company's website.

4. Shipping Issues

If you experience any problems receiving your order or any unexplained delays, please contact our customer service team immediately at info@smartifyiq.com or by phone on 07760808466.

If a product is damaged during shipping or you receive a product that does not match your order, please contact us within 48 hours of receiving your order so that we can take appropriate action.

5. Incorrect or Incomplete Addresses

Please make sure you enter a correct and complete shipping address when placing your order. We are not responsible for delays or delivery errors resulting from incorrect or incomplete addresses.

If an order is returned to us because of an incorrect address, it can be shipped again after the address is updated, but additional shipping charges may apply.

6. Order Cancellations or Changes

You can change or cancel your order within 24 hours of purchase. After this time, the order may be being processed or shipped and cannot be changed or cancelled.

7. Shipping Companies

We use trusted local shipping services to ensure your order arrives safely and on time.

8. Lost or Stolen Shipments

We are not responsible for lost or stolen packages that have been confirmed as delivered. If a package has been confirmed as delivered but you have not received it, please contact the shipping company to investigate.

If you have any questions about shipping, please contact us at:

Email: info@smartifyiq.com

Phone: +964 776 080 8466